Privacy Policy

PT Botika Teknologi Indonesia ("Botika", "we", "our", or "us") respects and protects your privacy. We are committed to processing Personal Data responsibly, transparently, and securely in accordance with applicable laws and regulations in Indonesia, including Law No. 27 of 2022 concerning Personal Data Protection (UU PDP). This Privacy Policy explains how we collect, use, store, protect, disclose, and manage Personal Data when you use Botika's products and services.

This Privacy Policy applies to all Botika services, including but not limited to:

• Chatbot
• OmniBotika
• VoiceBotika
• Digital Human AI
• Speech to Text
• Text to Speech
• WhatsApp Business Solutions
• Platform Botika
• API and Integration Services

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Depending on the services you use, we may collect Personal Data such as:

• Name
• Email address
• Phone number
• Address
• Conversation history
• Device information
• IP address
• Browser information
• System logs
• Technical metadata required to operate our services

We do not intentionally collect sensitive Personal Data unless it is required by law, necessary to provide our services, or processed with a valid legal basis.

Your Personal Data may be used to:

• provide our products and services;
• verify your identity;
• respond to your requests;
• provide customer support;
• improve our products and services;
• maintain service security;
• detect fraud or abuse;
• comply with legal obligations;
• perform analytics to improve system performance;
• personalize services where applicable.

We process Personal Data only for legitimate purposes and do not use it beyond the purposes described in this Privacy Policy.

Where applicable, Botika processes Personal Data based on one or more of the following legal grounds:

• your consent;
• performance of a contract;
• compliance with legal obligations;
• legitimate interests that do not override your rights as a data subject.

Botika does not sell Personal Data.
We may disclose Personal Data only when:

• required by applicable law;
• requested or authorized by you;
• necessary to provide our services;
• required by trusted service providers or technology partners who are contractually obligated to protect Personal Data.

We retain Personal Data only for as long as necessary to:

• provide our services;
• comply with legal obligations;
• fulfill contractual commitments;
• protect our legitimate business interests.

When Personal Data is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with our internal data retention policies.

Botika implements appropriate administrative, technical, and organizational security measures to safeguard Personal Data against:

• unauthorized access;
• unauthorized disclosure;
• misuse;
• alteration;
• loss;
• destruction.

As part of our commitment to Personal Data Protection, Botika has implemented internal governance, operational procedures, access control mechanisms, data retention management, incident response processes, and processing activity records to support responsible and accountable Personal Data management.

Subject to applicable laws, you have the right to:

• access your Personal Data;
• request correction or updates;
• request deletion of your Personal Data;
• withdraw consent where processing is based on consent;
• object to certain processing activities;
• request restriction of processing where permitted by law;
• submit complaints regarding the processing of your Personal Data.

To exercise your rights, please contact us using the information below.

Our website may use cookies or similar technologies to:

• improve website functionality;
• remember user preferences;
• analyze website traffic;
• improve user experience.

You may manage cookie preferences through your browser settings.

If a Personal Data security incident occurs, Botika will investigate, mitigate, and respond in accordance with applicable laws and our internal security procedures. Where required by law, we will notify affected parties and relevant authorities.

Where necessary to provide our services, Personal Data may be processed using trusted cloud infrastructure or technology providers. Botika ensures that such processing is performed in accordance with applicable legal requirements and appropriate contractual safeguards.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable regulations. The latest version will always be available on this page.