Privacy Policy

Prohibit Uses

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  Child Safety: Creating, distributing or promoting child exploitation, cyberbullying or child abuse content is prohibited.

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  Illegal Behavior: It is prohibited to violate intellectual property rights, privacy, or facilitate transactions of illegal goods/services.

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  Fraud and Manipulation: Manipulating data, accessing information without permission, spreading spam, or doing robocalling without consent is prohibited.

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  Impersonation and Misdirection: It is prohibited to imitate other people's voices without permission or spread misleading information, especially in the context of elections.

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  Violent Content and Hate Speech: Do not create or distribute violent, hateful content or misleading medical information.

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  Unauthorized Commercial Use: It is prohibited to use the service for commercial purposes without approval, including for external AI training.

Collection and Use of Personal Data

Data Collected:

• User's name, phone number, email, address, gender, and conversation history.
• Does not collect sensitive data without explicit consent.
• Do not collect data on children under 17 years of age without parental permission.

Data Usage:

• Provide customer service, notifications, and improve services.
• Personalize services with explicit consent.
• Do not share data with third parties unless required by law.
• Data is not sold for personal gain.
• Data is only used within the Botika ecosystem and for service purposes.

Data Protection

Security Steps: Take reasonable measures to protect data from unauthorized access or use.

Data Rights: Data belongs to users, and we respect their rights to that data.

No Data Sales: We do not sell user data for personal gain.

Data Retention and Deletion

Data Retention: Data is stored as required by the service or as regulated by law.

Data Wipe:

• Data will be deleted or anonymized at the user's request
• Removal requests can be submitted via:
  • Email: [email protected]
  • Whatsapp: +62 818 0220 7000

Policy Enforcement

Sanctions: We reserve the right to limit access or remove content that violates our policies.

Complaint: If an error occurs, the user can appeal.